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Job Description


Within the Mobility Customer Operations Department, you will be in charge of the following missions:

- Supervise the activity of the Customer Service teams, ensuring compliance with their qualitative and quantitative objectives.

- Manage teams and support them in their skills development

Develop and follow the definition of customer response rules and practices (telephone, emails, chats, social networks, etc.)

- Work on the evolution of processes and the organization to optimize productivity and team performance.

- Develop the customer relations policy in close collaboration with sales managers, sales administration, those responsible for software deployment and training and the product & technical teams.

- Identify customer issues and expectations and identify areas for improvement in order to participate in the product development strategy

- Design and monitor performance indicators (Csat, SLA, CES, etc.)

- Ensure that communication channels are adapted by following technological developments and the use of our customers to offer them a consistent and fluid customer experience (Competitive and technological monitoring)

- Ensure regular reporting.

Profile :

- Interpersonal skills

- Organized and methodical

- Ability to manage multiple tasks/missions at the same time

- Curious about market developments

- Project management

- Empathy and understanding of the customer

- Flexibility

Qualifications :

- Mastery of customer relations

- Team management

- Advanced knowledge of Zendesk

- comfortable in English (written/oral)


  • Competitive compensation package
  • Opportunity to shape the way we work. Your feedback and opinions are valued at all levels of the organisation
  • Benefits including stock purchase plan and annual bonus plans
  • Flexibility to work when and how you want - flexible hours, autonomy to set your own agenda, choice of phone and computer
  • Smart Working Policy - work remotely some of the time, balanced with time in the office together with your team - between 5 and 45 days per quarter in the office depending on each team.
  • 'Work from anywhere' weeks - up to four weeks working from anywhere, as long as you have an internet connection!
  • Career development, including language classes and Adevinta Academies: specialised content built by our experts on Machine Learning, Agile, Leadership and more
L'argus Customer Service Manager (Nantes) - (d/f/m) | Adevinta Spain
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